Information We Collect
We minimize data collection to provide and improve our service:
- Account information: Email address, username, and optional mobile number when you create an account.
- Subscription status: Your active plan and expiry, managed through Apple App Store.
- Network test (optional): If you use the network test feature, we request approximate location/IP from a third-party geolocation API to display results on your device. We do not use this for advertising or cross-app tracking.
No-logs policy: We do not log, store, or share your internet traffic, DNS queries, or personally identifiable activity while connected to Ghost Route.
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Ghost Route service.
- Authenticate your account and process subscriptions.
- Send important service updates and security notices.
- Respond to support requests and troubleshoot issues.
VPN Traffic and Logging
When you connect, your device traffic is encrypted and routed to the VPN server you select from our managed server list. We do not receive, log, or store your browsing history, DNS queries, or packet contents on our backend.
Data Sharing and Disclosure
We do not sell your personal data and do not use your data for cross-app tracking. We may share information only in these limited circumstances:
- With Apple to process in-app subscriptions you purchase.
- With trusted service providers (e.g., hosting, email delivery) under strict confidentiality.
- When required by law or to protect our rights, safety, or the safety of others.
- In connection with a merger, acquisition, or sale of assets, with notice and continued privacy commitments.
Data Security
We use industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. Our infrastructure is designed to prevent unauthorized access and data breaches.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data (including permanent account deletion in the app under Account → Delete account).
- Export your data in a portable format.
- Opt out of marketing communications.
- Withdraw consent where processing is consent-based.
To exercise these rights, contact us using the details below. We will respond within a reasonable time as required by applicable law.
Data Retention
We retain your information only as long as necessary to provide the service, comply with legal obligations, and resolve disputes. Account and usage data may be retained for the duration of your account and a limited period thereafter as described in our terms.
Children's Privacy
Ghost Route is not intended for users under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place to protect your information in line with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the app, email, or a prominent notice on our website. Your continued use of Ghost Route after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
For privacy-related questions, requests, or complaints, contact Yencode Technologies:
- Email: yencodetechnologies@gmail.com
- Website: www.yencodetechnologies.com
We will work with you to resolve any concerns in line with applicable data protection laws.